Frequently Asked Questions

issues linking your watch face

The sync process and the generation of the initial link code depend on the Bluetooth connection between your mobile and your watch.

Open the Fitbit app on your mobile and verify the sync details. You must see the text "a moment ago" near the watch icon. (take a look at the included picture)

The activation of the all-day sync option on the Fitbit app on your mobile phone can reduce issues.

If you have a proper connection, the next time the face requests data, it will occur without problems.


A reboot of your mobile phone and watch usually solves Bluetooth problems.

​You can find detailed connection issues troubleshooting at the Fitbit website. 

Fitbit help article




Go to watchfacestore.com/Link , if necessary create a website account, input the link code and press the validate the code button.

After a successful link click the button "Click here to configure your watch face" or use this link config your watch face

If the face you installed consumes data from external data sources, you may need to authorize access to it.

Scroll down and verify the data sources panel. If it is red click the "authorize" button. The authorization is required only once per data source. If you switch to a different face that utilizes the same information, you won't need to repeat this process.

The next time the watch face connects to the website, it will download the data and the link code will disappear from the screen.

Due to technical restrictions, watch face can only try to connect to the watchfacestore.com website every 5 minutesThe outer arc act as a remaining time indicator; when it is filled the face will try to connect.

The connection process involves reaching the watchfacestore.com, and it requires a propper Bluetooth connection between your watch and your mobile phone, and your phone must have internet access.

During the connection process, your watch must access the watchfacestore.com website to obtain a code. A propper Bluetooth connection between your watch and your mobile phone is necessary, and your phone must have internet access.

The request will occur every 5 minutes and the outer arc act as a remaining time indicator.

After a successful connection, the link code will be displayed on the screen.

General

Your Fitbit watch determines the temperature unit (Celsius or Fahrenheit) based on the preferred distance units (miles or kilometers) on your Fitbit profile.